FAQ - Frequently Asked Questions

We ship worldwide from our warehouse in Milan, Italy. Standard delivery: Italy 2–3 business days, EU 3–5 business days, UK 4–6 business days, US and Canada 5–8 business days, UAE and Middle East 5–8 business days, Australia and New Zealand 7–10 business days. Express shipping is available at checkout for faster delivery.

Shipping costs are calculated at checkout based on your destination and chosen delivery method. We offer standard and express options. Complimentary shipping is available on all orders over €500. For orders under €500, standard EU shipping starts from €9.90.

We accept returns within 14 days of delivery for unworn, unwashed items with all original tags attached. Swimwear must have the protective hygiene liner intact. To start a return, email info@worldvestium.com with your order number and reason for return. Refunds are processed within 5–7 business days of receiving the item.

Yes, we are happy to help with size exchanges subject to availability. Email info@worldvestium.com with your order number and the size you need. We will confirm availability and arrange the exchange promptly.

Sizing varies across our designers since each brand has its own fit. Visit our Size Guide page for detailed measurements and international size conversions. If you are between sizes, we recommend sizing up for a more relaxed fit or contacting us for personalised advice.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay and Shop Pay. All payments are processed securely. All payments are processed securely.

Absolutely. World Vestium works directly with each designer. Every piece is sourced from the brand’s official production and ships with original labels and tags. We guarantee 100% authenticity on every item.

Our founders Aracelli and Valeria personally curate every designer on the platform. We look for strong creative DNA, exceptional craftsmanship, sustainable practices and a unique point of view. Every piece on our site has been seen and selected in person.

Care varies by fabric. As a general guide: hand wash or use a delicate machine cycle in cool water, lay flat to dry away from direct sunlight, and store knitwear and crochet pieces folded rather than hung. Always check the care label on your garment for specific instructions.

All World Vestium orders are thoughtfully packaged in our signature sustainable packaging. If you would like special gift wrapping or a personalised note, mention it in the order notes at checkout or email us at info@worldvestium.com and we will take care of it.

World Vestium is based in Milan, Italy, where all online orders are fulfilled. We also have a physical boutique in Distrito Perseverancia, Asunción, Paraguay.

Yes. Our boutique is located in Distrito Perseverancia, Asunción, Paraguay. You are welcome to visit and shop our curated selection in person. Contact us for opening hours and directions.

Yes, we ship worldwide from Milan, Italy. We deliver to Europe, the UK, North America, the Middle East, Australia, New Zealand and more. Orders outside the EU may be subject to local import duties and taxes.

Email us at info@worldvestium.com — we typically respond within 24 hours. You can also reach us via Instagram DM @worldvestium or WhatsApp during business hours (Monday–Friday, 9:30–18:00 CET).

Once your order ships, you will receive an email with a tracking number and link from our courier. You can follow your parcel in real time. If you haven’t received tracking within 48 hours of ordering, email info@worldvestium.com with your order number.

Please contact us within 48 hours of delivery at info@worldvestium.com with photographs of the damage. We will arrange a free return and send a replacement or issue a full refund.

Yes, enter your discount or promo code at checkout. Only one code can be applied per order. Newsletter subscribers receive 10% off their first order automatically.

For wholesale enquiries, press loans or collaboration opportunities, please email info@worldvestium.com with details of your request. We typically respond within 48 hours.